Toolkit - Insurance Tips and Tricks

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 Yesterday's toolkit was with Dave Winter.  It was covering best practice re administration of chromebook insurance.  Many of the attendees were in admin roles within their school.  At our school this has been my responsibility - strengthening relationships with families has been a focus for us and we saw this as another opportunity to connect. The administration of chromebooks is a big job for our team and we are still refining and reviewing our processes.

Some key takeaways:

  • use the form Dave shared (in slides below) to record any issues with claims process - remember to update if resolved.
  • Be sure to include photos of damage with Assurance claims
  • Kawa of Care teaching - ensure Kawa of Care is being taught and followed in all our classes. For example the keys missing from chromebooks - this indicates chromebooks not being looked after. Say the keyboard was missing some keys due to being picked off, then other keys start not working - unrelated and would usually be warranty issue - Acer seems to be refusing to repair this due to obvious lack of care and not following Kawa of Care.  Another suggestion for protecting chromebook was using the chromebook inside it's case at all times.
  • Replacement claims - when it is decided the chromebook will be replaced entirely due to damage, this uses up all this users insurance.  Dave suggests easiest thing to do is school purchases new insurance and extended warranty for device from Noel Leeming Commercial ($60ish)?


recording of toolkit

Insurance tips and tricks - slides

Comments

  1. Alida26 August 2020 at 12:22

    I agree it's a big job. The problem with they keys though, it's not always picked. I have witnessed how some keys just loosens up and eventually falls out. But sadly as you mentioned, there are kids that picked them off. I think using the chromes inside their cases could be tested, however, then they won't fit the chromebox. Thank you for doing an amazing job with the insurance claims.

    ReplyDelete
  2. Gaylene26 August 2020 at 12:33

    Good to share and receive new ideas to support the team and families to stay in an all round good learning zone. I can see how Kawa of Care is a priority so that Insurance claims are minimal.
    I often hear you reporting in on processes, returns dates, hows and whys of chrome books and I see Alida's holiday activities and Kalo issuing at the office.
    Awesome team.

    ReplyDelete
  3. Michelle26 August 2020 at 12:54

    Thanks for sharing Gretchen. It’s defobitely a big job managing the chrome books for teachers and admin staff. Good to have some of those issues clarified by Dave.

    ReplyDelete

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